BackUpWordPress
  • Knowledge Base

HAVING TROUBLE WITH BACKUPWORDPRESS?

This is our Knowledge Base. Search or browse the categories below for help with common issues, troubleshooting help, and FAQs.
  • Backup & Restore

    BackUpWordPress is easy to use, but sometimes it helps to know how it all works, and how to restore if things go wrong.

    • How to Restore a Backup
    • Where are my Backups Stored?
    • How do I Download my Backup Files?
    • How do I Access My Site via FTP?
    View all
  • Configuration

    Setup instructions, including more detailed information on fine-tuning your backups if you are on shared or other limited hosting.

    • How to Exclude Files on Files Backups
    • How BackUpWordPress Archives your Database
    • BackUpWordPress Basic Setup
    • How BackUpWordPress Archives Files
    • How to Enable Support
    • Splitting Backup Workload Using Excludes Functionality
    • How do I Modify my WP-Config.php file?
    • Constants: Advanced Options for BackUpWordPress
    View all
  • Extensions

    Our current extensions include: Dropbox, Google Drive, Amazon S3, RackSpace, DreamHosts DreamObjects, Windows Azure and FTP.

    • BackUpWordPress Amazon S3
    • BackUpWordPress Azure
    • BackUpWordPress DreamObjects
    • BackUpWordPress Dropbox
    • BackUpWordPress Google Drive
    • BackUpWordPress Rackspace
    • BackUpWordPress to FTP
    • Creating an S3 Bucket
    View all
  • Troubleshooting

    When things go wrong with BackUpWordPress, go through troubleshooting options and common errors you might encounter.

    • Host Limitations
    • What if my Scheduled Backups Don’t Run?
    • SET OPTION Support Removed from MySQL 5.6
    • Activation Key is Invalid
    • Litespeed Servers
    • Plugins for Troubleshooting your BackUpWordPress Site Issues
    • The “Run Now” Link does not Work, or Leads to a Blank Page
    • Unsupported PHP Version Error
    View all
  • Licensing, Invoicing & Refunds

    Learn about how licensing and refunds work for our Premium extensions, and find out about receipts and invoices.

    • Purchase Receipts, Download Links and License Keys
    • How do I get a Refund?
    • Did you Lose your License Key?
    View all
  • Miscellaneous

    Find out more about how you can help with translations, development, or reviewing the BackUpWordPress plugin.

    • Getting Started with translate.hmn.md
    View all

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